FAQ

You can place an order by selecting your desired products, adding them to your cart, and proceeding to checkout. Follow the instructions to complete payment and receive an order confirmation.

We accept multiple payment methods, including mobile money, credit/debit cards, and bank transfers. Additional payment options may be available at checkout.

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order using the provided tracking link.

Delivery times depend on your location and shipping method selected: Standard Shipping: 1-4 business days Express Shipping: 1-2 business days Local Pickup: Available at our storeRoyal Park Plaza

We accept returns for defective, damaged, or incorrect items within 14 days of purchase. Items must be in original packaging and unused. Please refer to our Returns and Refunds Policy for details.

You may cancel your order before it is shipped by contacting us immediately. Once shipped, cancellations are not possible, but you may return the item upon delivery per our Return Policy.

Yes, select products come with manufacturer warranties. Please check individual product listings or contact us for warranty details.

No, we don't ship internationally.

If you receive a damaged product or your order is missing items, please contact us within1-3 days with photos and details. We will work to resolve the issue as soon as possible.

Email: [email protected] Phone: +256741378780 Store Address: Royal Park Plaza