Cancellation policy

1. Introduction

1.1. CrystalGadgets.ug ("we," "us," or "our") operates an e-commerce platform consisting of a website and supporting IT, logistics, and payment infrastructure for the sale and purchase of consumer products and services ("products").1.2. These General Terms and Conditions govern your use of the CrystalGadgets.ug website and related services. By using our website, you accept these terms in full. If you disagree with any part of these terms, you must not use our website.1.3. If you use our website in the course of a business or other organizational project, you confirm that you have obtained the necessary authority to agree to these terms and bind both yourself and the relevant entity to these terms.At Crystal Gadgets Limited, we understand that plans can change. If you need to cancel an order, please review our cancellation policy below to understand the process and timelines.

1. Order Cancellation Before Shipping

You may cancel your order before it has been shipped. To do so:

  1. Contact Us: Notify us immediately by emailing [insert contact email] or calling [insert contact number]. Provide your order number and reason for cancellation.
  2. Confirmation: If your order has not yet been shipped, we will cancel it and issue a full refund within 7 business days.

2. Order Cancellation After Shipping

Once your order has been shipped, it cannot be canceled. However, you may return the item(s) after delivery in accordance with our Return Policy.

3. Cancellation by Crystal Gadgets Limited

We reserve the right to cancel an order under the following circumstances:

  • The product is out of stock or unavailable.
  • There are issues with your payment method.
  • We suspect fraudulent activity.
  • You provide incorrect or incomplete delivery information.

If we cancel your order, we will notify you and issue a full refund within 7 business days.

4. Refund Process

Refunds for canceled orders will be issued to the original payment method used during purchase. Please allow up to 7 business days for the refund to reflect in your account.

5. Contact Us

For any questions or assistance regarding cancellations, please contact us at:

  • Email: [insert contact email]
  • Phone: [insert contact number]
  • Address: [insert company address]

We value your trust and are committed to providing a seamless shopping experience. Thank you for choosing Crystal Gadgets Limited!