Return policy

Crystal Gadgets Limited - Return & Refund Policy

At Crystal Gadgets Limited, we prioritize customer satisfaction. If you are not entirely happy with your purchase, we offer a clear and hassle-free return process. Please review our return policy to understand your rights and our procedures.

1. Eligibility for Returns

You may request a return if:

  • The product is defective, damaged, or not as described.
  • An incorrect item was delivered.
  • The product is unused, in its original condition, and with all original packaging and accessories.

Returns are not applicable if:

  • The product is damaged due to misuse, improper handling, or accidental damage.
  • Items are returned without original packaging or missing accessories.
  • The purchase was made more than 14 days ago.

2. Refundable vs. Non-Refundable Items

Category Refundable Non-Refundable
Routers & Switches Defective, damaged, or incorrect items. Items damaged due to misuse or missing accessories.
Flash Drives Defective or non-functional items. Opened or used flash drives.
Printers & POS Machines Defective, damaged, or incorrect items. Items with tampered serial numbers or physical damage.
Cash Drawers Defective or damaged items. Items with visible wear and tear or improper installation.
Cat6 Cables Defective or damaged cables. Cut or modified cables.
Software/Digital Products N/A Opened, used, or activated software/digital products.

3. How to Request a Return

To initiate a return, follow these steps:

  1. Contact Us: Notify us within 7 days of receiving your order via email at [insert contact email] or phone at [insert contact number]. Include your order number, product details, and reason for return.
  2. Return the Product: If your request is approved, you will receive instructions for returning the product to our designated address. Ensure the item is securely packaged with all original accessories.
  3. Inspection & Approval: Once we receive the returned item, our team will inspect it to confirm eligibility for a refund or replacement.

4. Refund Process

  • Approved refunds will be processed within 7 business days.
  • Refunds will be issued to the original payment method used for purchase.
  • Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., incorrect item shipped).

5. Exchanges

If you wish to exchange an item, please contact us. Exchanges are subject to product availability and may require additional payment if the new item is of higher value.

6. Non-Returnable Items

The following items are not eligible for returns or exchanges:

  • Opened or used software, flash drives, or digital products.
  • Personalized or custom-made products.
  • Products with tampered or missing serial numbers.

7. Contact Us

For assistance regarding returns and refunds, please reach out to us:

We appreciate your trust in Crystal Gadgets Limited and are committed to resolving any issues promptly and fairly. Thank you for choosing us!