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Crystal Gadgets Limited Refund Policy
At Crystal Gadgets Limited, we are dedicated to providing our customers with a seamless and hassle-free shopping experience. If you are not completely satisfied with your purchase, our clear and transparent refund policy ensures that your concerns are addressed fairly and efficiently.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- The product is defective, damaged, or not as described.
- The wrong item was delivered.
- The product is in its original condition, unused, and in the original packaging.
Refunds do not apply if:
- The product was damaged due to misuse or improper handling.
- The item is returned without its original packaging or accessories.
- The purchase was made more than 14 days ago.
2. Refundable vs. Non-Refundable Items
| Category | Refundable | Non-Refundable |
|---|---|---|
| Routers & Switches | Defective, damaged, or incorrect item shipped. | Items damaged due to misuse or missing accessories. |
| Flash Drives | Defective or non-functional items. | Opened or used flash drives. |
| Printers & POS Machines | Defective, damaged, or incorrect items. | Items with tampered serial numbers or physical damage. |
| Cash Drawers | Defective or damaged items. | Signs of wear and tear or improper installation. |
| Cat6 Cables | Defective or damaged cables. | Cut or modified cables. |
| Software/Digital Products | N/A | Opened, used, or activated digital products. |
3. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Us: Notify us within 7 days of receiving your order by emailing [email protected] or calling +256741378780. Provide your order number, product details, and reason for the refund request.
- Return the Product: If approved, you will receive instructions on returning the product. Ensure it is securely packaged and includes all original accessories.
- Inspection: Once received, our team will inspect the item to confirm eligibility.
4. Refund Process
- If approved, refunds are processed within 7 business days.
- Refunds are issued to the original payment method used during purchase.
- Shipping costs are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong item shipped).
5. Exchanges
If you prefer an exchange for a different product, contact us. Exchanges depend on product availability and may require an additional payment if the new item is of higher value.
6. Non-Refundable Items
The following items are not eligible for refunds or exchanges:
- Software, flash drives, or other digital products once opened or used.
- Personalized or custom-made products.
- Products with tampered or missing serial numbers.
7. Contact Us
For any questions or further assistance regarding refunds, please reach out to us:
Email: [email protected]
Phone: +256741378780
Address: Royal Park Plaza, Uganda
We value your trust and satisfaction and are committed to resolving any concerns promptly and fairly. Thank you for choosing Crystal Gadgets Limited!
